Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Identification: Full name, email address, mobile number, passport details (when required for visa processing), date of birth.
• Travel Information: Preferred destinations, travel dates, number of travellers, dietary requirements, special needs.
• Payment Information: We collect billing name and address. Card/bank details are processed securely through our payment gateway partners (Razorpay) and are never stored on our servers.
• Device & Usage Data: IP address, browser type, pages visited, referring URLs — collected automatically via cookies and analytics tools.
• Communications: Any enquiries, feedback, or correspondence you send us via email, phone, or web forms.

2. How We Use Your Information

We use the information collected for the following purposes:

• To respond to your enquiries and provide personalised travel quotations.
• To process bookings, payments, and issue GST-compliant invoices.
• To process visa documentation and travel-related paperwork on your behalf.
• To communicate booking confirmations, travel documents, and itineraries.
• To send relevant travel offers, newsletters, or updates (with your consent — you may opt out at any time).
• To improve our website, services, and customer experience.
• To comply with applicable Indian laws and regulations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Service Partners: Hotels, ground operators, visa agencies, and local transport providers — strictly to fulfil your tour booking.
• Payment Processors: Razorpay and other certified payment gateways for secure transaction processing.
• Legal Authorities: When required by law, court order, or government regulation in India.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

All third-party partners we work with are contractually obligated to keep your information confidential and use it only for the purpose for which it was shared.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings.
• Analyse site traffic and usage patterns via Google Analytics.
• Deliver relevant content and enquiry form data.

You may disable cookies in your browser settings; however, some features of our website may not function correctly without them.

5. Payment Security

All online payments on our website are processed through PCI-DSS compliant payment gateways. We do not store your credit card, debit card, or net banking credentials on our servers. All payment data is encrypted using industry-standard SSL/TLS technology.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Booking records: 7 years (as required by Indian accounting and tax law).
• Enquiry data: 2 years from the date of last contact.
• Marketing consent records: Until you withdraw consent.

7. Your Rights

As an individual whose data we hold, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at info@sceniceuro.com.

8. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. Travel bookings for minors must be made by a parent or legal guardian.

9. International Data Transfers

When processing bookings for European travel, some of your information may be shared with partner organisations outside India (e.g., European hotels or ground operators). We ensure that adequate data protection safeguards are in place in all such cases.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Eurotrail Journey's Private Limited
(trading as ScenicEuro)
J1 801 Nyati Equatorial Phase 2, Bavdhan, Pune 411021, Maharashtra, India
📞 +91 74482 87933
✉ info@sceniceuro.com